Customer Services and Policies

Our Hours

• Hours: 9am – 5pm Eastern time, Monday – Friday

• Note: Orders are accepted in our online store and by e-mail. No orders are accepted over the phone.

• Preferred contact: requests by email are preferred, and you may want to include model, quantity, and other details. The more detailed your request, the faster you will get your quote.

• Technical questions: are welcome and will be forwarded to our engineering. We usually answer your questions within 48 hours.

Lead Time

Hall Effect Vane Sensors

Most of our Hall Effect Vane Sensors, such as BBHME301 and BBHME56 are available in stock.

Other Hall Effect Sensors and Magnets

All other items will take 3 to 4 weeks to be delivered

• To keep the right quality with a low price, we do not accept rush orders.

Large Magnet Orders

For large magnet orders (i.e. containers) we do require a sample approval. Usually, a sample lot will be made available after 10 days of your order confirmation. The sample will
be shipped from our facility in China by express courier to your manufacturing center. Sample approval shall be done within a maximum of 5 days. After the approval, we
will proceed with the order manufacturing. Large magnet orders are usually  shipped by Steamship lines and may take 4 to 5 weeks to get to the final destination.

Minimum Order & Samples

• Minimum order for regular parts is $ 50.00

• Custom-made Magnets: minimum order for custom-made magnets is $ 500.00 due to the tooling costs and setup time.

• Samples are charged

Available Shipping
 
US & Canada

• We offer FedEx Express (overnight, 2nd day and Express Saver) and Ground services for US and Canada

• We do not ship by UPS, DHL or other couriers

• Shipping is automatically calculated for most sensors purchased through our website.

• For large quantities and some hall effect sensors and magnets, we will provide you a shipping quotation according to your inquiry.

• Sea freight (via containeres): available for large magnet orders. Sea freight usually takes between 4 to 5 weeks to get to the final destination. For remote areas, this may be longer due to the port-to-customer transportation.

    
Other Countries

• We offer FedEx Express and Post Services for other countries

• FedEx Express takes from 3 to 5 days for delivery

• Post Services may take from 5 to 30 days depending on the country

• Shipping is automatically calculated for most sensors purchased through our website.

• For large quantities please request a special quotation by
  
  email.

Payment

• We accept all major credit cards: Visa, MasterCard, Dinners, Discovery, American Express

• We accept business checks and will manufacture and/or ship only after check clearance

• We provide accounts for US and Canadian companies with more than 2 years in market and good  credit history

Technical Assistance and Support

We provide limited technical assistance and support for our magnets and sensors. To receive assistance on your issue, please provide:

• Item code or item name

• Desired application for this part

• Technical issue

• Desired answer to your technical issue

• Your detailed information

Our support is available for both customers and prospective customers. If you want to know if one of our items will fit to your application or project, we will be happy to try to assist you with that.

Warranty

We provide full warranty for our products. If your item is not operating properly and you are sure it was not damaged during the installation, just return it with a copy of your original receipt within 30 days of receiving them and we will be more than happy to replace it.

Questions?

Send us an email and we will be glad to assist you